These days, there is no doubt that appliance repair services in Ottawa are a dime a dozen. With more and more people getting into the appliance repair industry, it has resulted in a boon of highly-trained, high-quality technicians that can handle just about any issue that arises with a household or commercial appliance.
While this proliferation in appliance repair services is very good for customers in many respects, it can sometime be hard to determine which services are better than others. Everyone says that they have many years of experience, that they can diagnose a problem with any brand, and that they have the fastest service around with the unbeatable prices.
Being able to discern which companies can not only walk the walk, but also talk the talk is will benefit you, your dryer and your wallet. This is why it’s very important to understand what makes a great service and what makes a bad service. If you’re still a bit confused, here are a few things to keep in mind that will enable you to select the good services from those that you should avoid.
The 100% Satisfaction Guarantee
When it comes to a great dryer repair service, that company will provide a 100% satisfaction guarantee. In other words, there is absolutely no way the job will be finished until you’re 100% satisfied with the work that was done.
This means that even if the repair is completed, and there is still a lingering issue, then the job is not yet finished. This is something that every client should expect from an appliance repair service. It’s precisely why you need to keep this in mind because, all too often, people get caught up in present moment of a repair, but they forget how quickly things can turn sour. If a service cannot confidently give you a 100% guarantee of satisfaction, then you should not contact that company.
How can you determine if a company stands behind its 100% satisfaction guarantee? One thing you can do is check the company’s Google reviews, or other review sites, to see how the company’s customers talk about their experience with its service.When reading the reviews, you’ll need to really scrutinize how people describe the process. You’ll need to get a good sense of how a company treats it customers and whether or not they were able to perform reliable dryer repairs.
Hidden Fees are a BIG No-No
Another trait of a great dryer repair service is that it doesn’t try and ticky tack charge you with hidden fees or covert part charges. This is something that, sadly, is prevalent in an industry that is rife with overcharging and manipulative pricing. Because most of the pricing market in appliance repair is primarily arbitrary, it can lead to people making up prices and fees as they go along. It’s not unheard of to see a number of different fees for dryer replacement parts. One homeowner on a street can pay $100 while another homeowner on the same street can end up paying $180.
While this obviously benefits the technicians providing the service, for the average customer or client, they can feel like they are getting ripped off. Instead of allowing this to be a major issue, just keep in mind that all too often, there are services that put profits above treating their customers fairly. Rather than berating those services for their way of doing business, simply be on the lookout for services that do not engage in hidden charges or fees.
Make sure you are going with a service that is more than happy to provide you with a quote or invoice prior to conducting a repair; and when it is completed, they should be happy to go over the charges again. This will ensure that the repairs were executed in full without any troubles that might compound what might already be a very frustrating situation with an appliance.
A little research into the cost of repairs and/or replacement parts can help you avoid dealing with any unnecessary fees. You can look into the cost of parts from the dryer manufacturer by researching the topic on Google or by simply calling the company. Again, Google reviews can also come in handy with this. Take the time to look at what the dryer repair company’s past customers say about the company's charging practices.
There When You Need Them
Lastly, another critical sign of a good dryer repair service is the flexibility they are willing to provide. Basically, you need to find a company that will be there when you need it. If a service is only available on a given amount of days, and has a limited business hours, then that is a service that you can do without. There are too many services on the market that are willing to provide 24/7, 365 days a year availability that it simply makes no sense to settle for one that isn’t going to be available to you as much as humanly possible. This is why you need to immediately check with a service beforehand to make sure they are available to finish the job whenever possible.
Check the company’s website and Google My Business to see a company’s operating hours. Google My Business, for example, is a great resource for updates on a company’s opening hours during holidays. You’re more likely to find updates about a company's hours during a holiday on its Google My Business as opposed to its website. You should also check a company’s social media accounts. A responsible company will update its social media followers with any changes to its operating hours.
One service that sticks to all of the above corporate virtues is Express Appliance Repair Ottawa. Not only are we flexible, fully-licensed, and professional in the way we run our business, but we also strive to ensure our customers are 100% satisfied with our work.
If you are in need of a reliable dryer repair service, then give us a call at (613) 454-5355. We also provide other appliance repair services, including fridge, oven, stove, dishwasher, freezer, and washer repairs.