The washer is one appliance that no one wants to go without for a long time. And can you blame anyone for wanting a functioning washer? The washer takes in a large load of our clothes, and after about an hour, it gives us clean, fresh-smelling clothes. I mean, how amazing is that?
There’s just no way around it: the washer is an incredibly convenient appliance and it would be hard to go back to a time before washers. No one wants to go back to cleaning all of their clothes by hand, especially families with mom, dad and three kids. Imagine having to get all of the dirt, grease and stains out an over 30 individual items of clothes - I shudder at the thought.
So when your washer breaks down, you’re going to want it repaired as soon as humanly possible. But with all of the washer repair companies out there, how do you know which one is right for you and your machine? To help you in your search, we’ve put together this article with some tips on what to look for in a washer repair service in Ottawa.
First thing's first: Don't repair your washer yourself!
Now, we know it’s tempting to go on Google and search ‘How to repair your LG washer,’ but washer repairs are really something you should leave to the professionals. The washer is a complex instrument, and if you make just one mistake, you may end up having more repairs on your hand. This can also mean that you’ll end up spending more on repairs than you would have originally had to if you had called a washer repair service in the first place.
Most people we talk to in our line of work make the wrong decision and try and fix the washer themselves. Not only is this a bad idea, but it can be very dangerous, as washers are often comprised of plumbing and electronic parts, two things that can be lethal if an inexperienced do-it-yourselfer takes matters into their own hands.
Rather than risking your health, the health of your already-damaged washer or the health of your bank account, it is best to turn to the experts for your washer repair needs.
Here are things you should keep in mind when looking for a washer service.
How many brands do they service?
When you’re calling or browsing the websites of various washer repair services in Ottawa, you’ll want to inquire about the brands all of the companies have experience working with. This is important because brands don’t tend to manufacture washers the same way as other brands. Each brand’s washers have unique qualities to them, which means that each one can experience different issues.
You’re going to want a washer repair service that knows what problems typically affect certain brands’ washers. The last thing you want is for a washer repair technician to come to your house, only to stare blankly at the error code that is displayed on the monitor on your washer. If your washer repair technician is as confused as you are about the issues with your washer, then you know that you didn’t do your homework.
Ultimately, you’ll want a service that understands how to address the needs of all the different brands. Whether it’s Whirlpool or GE, you’ll want a technician that could handle either job. You’ll need to do your research with washer repair companies because you’ll want to weed out the ones that only specialize in one or two washer brands. With a wide breadth of appliance repair experience, a well-versed technician might even know some alternative methods of repair that could speed up the repair process.
Going above and beyond
Isn’t always nice when a service goes above and beyond for you? Like when you take your car in for an oil change and after changing the oil, the serviceman cleans the exterior of your car for you. Or when you’re at a a bar and the bartender offers you a drink on the house because it is similar to the previous drink you ordered and they thought you would like it.
When it comes to washer repairs, it’s nice to have a company with technicians who are ready and willing to provide the best possible service. It’s not uncommon for technicians with a lot more experience to offer suggestions for how to maintain your washer to avoid future problems. They may even offer to inspect your other appliances, like your dryer or even your fridge. A committed technician may also make sure you know what red flags to look for so that you can determine whether or not your washer has an issue sooner rather than later.
Now you may be asking, “Obviously everyone wants a company that goes above and beyond for its clients. But how am I supposed to know which companies will do that for me and my washer?” Well, the best way to get an idea of a company’s commitment to its clients is to read any and all reviews the company has. You can end up finding a few accounts from past clients that talk about how the company providing excellent washer repair services, beyond merely fixing the issue with the washer. This exercise can be truly illuminating because you can find a company that backs up the platitudes on its ‘About Us’ page with a real-world commitment to providing a valuable service to clients.
When a company has been recognized for its good work, that’s a pretty good indication that you can rely on that company to solve any and all of your appliance repair problems. This should be pretty easy to find, as most companies will proudly displayed their accolades right on the homepage of their website.
Check to see if the washer repair company you’re interested in has a good rating on sites like Better Business Bureau (BBB), Home Stars, Trusted Pros, Trust Pilot, and Facebook. If you can find a company that has 4 - 5 stars on all of these site, then you know you’ve found a keeper.
One company that has been trusted by many Ottawa residents for their washer repair needs is Express Appliance Repair Ottawa. We aim to provide the type of service that we would want to receive. It is part of our mission to provide our clients with a washer repair service that is knowledgeable and thorough to ensure that they are satisfied with our work.
If you are experiencing problems with your washer, then give us a call today at (613) 454-5355 and will be at your home in no time to diagnose and fix the problem on the spot.