If you need to cancel or reschedule an appointment with an Express Appliance Repair Ottawa technician, we require that you call to cancel the appointment 3 business hours before the scheduled appointment.
For example, if you have an appointment scheduled for 1PM – 3PM then you would need to notify us before 10AM that day. IF YOU CALL US OUTSIDE OF OUR REGULAR BUSINESS HOURS, PLEASE DO NOT LEAVE A VOICEMAIL. A scheduled appointment can ONLY be cancelled or rescheduled by speaking to a live Express Appliance Repair agent. Our live agent will provide a cancellation code during this call.
If you fail to comply with our cancellation policy, this will result in a reduced service call fee of $120 plus tax, which can vary based on a variety of factors, including but not limited to location, time of day, and more. Also, payment will have to be made within 24 hours of the appointment.
If you have any questions, you can contact us at: